Background:

Our client was looking to dramatically reduce complexity of metrics tracking and reporting in their Order-to-Cash (O2C) core process.  Additionally, our client was looking to increase both vertical and horizontal alignment of work by drafting a new set of performance measures that would drive staff alignment, supporting behaviors, and end-to-end integration of all improvement efforts.

 Henosis Approach:

The Henosis team conducted a thorough end-to-end metrics assessment of their O2C core process resulting in an executive summary with recommendations for improvement.  Led efforts to define a new set of performance metrics and associated measurement architecture.  Assisted with implementing the new measurement architecture including implementing the Balanced Scorecard strategy execution system to drive monthly process-based strategic and operational performance reviews.

 Results:

Rationalized a set of performance metrics to drive staff alignment and engagement across the end-to-end O2C process area.  Dramatically reduced overall metrics tracking and reporting complexity.  Generated significant capacity/productivity lift of staff through implementing several process simplification, elimination, automation, and centralization of work initiatives.

 Benefits:

• Increased organizational alignment (both vertical and horizontal)

• Increased focus on ‘right’ leading and lagging measures to drive corporate strategy

• Sustainable process to evaluate and assess metrics and associated measurement architecture including a process to conduct higher-impact operational reviews