5 Keys to Actively Listen to Others

If listening were only as easy as looking at another human being and paying attention. Alas, it is not that easy. In fact, to actively listen to another human being is actually quite difficult.

The reason for this is that we (that is, you) get in the way of you. Let me explain.

Most people, in most situations, do not actively listen to others. Instead, they tune into their own thoughts, their own beliefs, mental models, and assumptions which effectively crowd out any real possibility of really hearing what others have to say. And what manifests from this lack of attention and focus is miscommunication, conflict, and defensive posturing, among other things.

Naturally, in these situations little is getting accomplished and/or resolved. Unfortunately, this represents the status quo in most organizations. So, what can we do to improve our listening to drive improved personal relations and better business outcomes? As it turns out, there are (5) things each of us can do to really actively listen to another human being:

1. You need to quiet your mind; to allow yourself the ability to hear another

2. 'Suspend' your assumptions, mental models, and beliefs to consider points of view contrary to your own (you are not your thoughts).

1. Prior to any meeting, spend 15 minutes getting centered which is about focusing your awareness on what you need to do and/or not do to ensure actively listen to another

2. Adopt an open mindset of being influenced by another, of accepting the fact that you are not cornering the market on good ideas

3. Treat every interaction as an opportunity to learn; therefore, spend 80% of your time listening and only 20% of your time talking

I promise you if you focus on practicing, and living the five (5) actions above daily, better outcomes will ensue for both you and those around you.

Related Reading

• The Power of Active Listening

• Strategic Listening: The Secret Sauce of Innovation

• Do Your Meetings Pass the 'So What' Test?

Facing a complex change challenge in your organization? Book an OD consultation with Henosis Partners.