How We Work

Organizations today are struggling to respond and adapt effectively due to the VUCA-like conditions of volatility, uncertainty, complexity, and ambiguity. A large part of the reason for this is that they continue to use change methodologies (e.g., ADKAR Model, Lewin Change Model, Kotter 8 Steps, etc.) that are outdated, ineffective for the times in which we live.  To compete effectively today, to adequately and rapidly respond to ever-changing conditions, requires a change approach that both leverages complexity and embraces uncertainty.  That is, it requires an approach that can temper the effects of volatility while acknowledging the perpetual ambiguity that afflicts us all.  

The Complexity Leadership (ToC) Model

The Complexity Leadership (Theory of Change) Model is a modern, rapid, inquiry-based, foresight-driven strategic learning model. It is a powerful social technology to catalyze transformative change involving complex adaptive challenges within all social systems and at any scale. There is growing evidence that better (i.e., more transformational, innovative, sustainable) results ensue from approaching diagnostic and dialogic OD work not as isolated, competing methods but as an integrated (“hybrid”) diagnostic /dialogic sequence of activity along with experiential learning.

  1. Modern – Reflects a modern understanding of the role and amplified potential of integrating Diagnostic OD, Dialogic OD, and experiential learning into a powerful, accretive, unified problem-solving methodology

  2. Rapid – The experiential sequence of CLM is rooted in the iterative method whereby self-organized teams deliver value every 2-4 weeks via pre-planned ‘sprints’ to achieve a stated 'adjacent possible' condition in a desired direction of travel

  3. Inquiry-Based – Speaks to the core of CLM whereby we leverage dialogic or inquiry-based tools and techniques to expose uncritically held assumptions (theories-in-use), cognitive biases, and limiting beliefs for challenge and possible revision to bring about transformative change

  4. Foresight-Driven – Strategic foresight is a differentiating social technology of CLM whereby we intentionally engage with the emerging future (i.e., 'the edges') to transform the present

  5. Strategic Learning – The intent/essence of CLM is less about producing certain ‘results’ (or outcomes), than it is about strategic learning; learning, for example, about how best to address a complex adaptive challenge, resolve a cross-functional conflict, exploit an emerging opportunity, or vision the future

Learn More...

In this video, we discuss a new approach to bringing about organizational change. This new approach we call Complexity Leadership Model (CLM)  – which reflects a blending of diagnostic, dialogic, and experiential methods, tools, and techniques to transform complex social systems (to solve for complex adaptive challenges). CLM is a modern, rapid, inquiry-based, foresight-driven, strategic learning model that is suited for the times in which we live; that is, it is a method that can effectively work with and leverage VUCA-like conditions of today to create a competitive advantage in the marketplace.  Click the video below to learn more.